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FedEx Customer Service & Support

来源：萌宠菠菠乐园时间：2026-01-09 03:03

If you’re receiving an international package, FedEx may contact you via email or SMS with a secure link to complete your payment.

Skip the call to customer service by using these self-serve tools and resources.

Receiving Sending

Check up on your support ticket Your support ticket

Enter your case or tracking number

: This format is incorrect –– bear in mind case numbers begin with a ‘C-’ and tracking numbers are just digits : Your number is valid.

Case number: This number begins with a ‘C-’ followed by a series of digits. Tracking number: This is just a series of digits –– it’s also the same as the air waybill number

Where can I find my case or tracking number?

To get your case number, just contact us by email, phone or chat. It should always start with a ‘C-’ followed by a series of digits. Your tracking number can be found on the shipment confirmation page, confirmation email and shipping label. Bear in mind the air waybill number is also the same as the tracking number.

Case

Answers to frequently asked questions

Freight shipping Do I need a special account to ship freight? How do I create a freight shipping label? How do I know if my shipment is classified as freight? How do I pack my LTL freight shipment? How do I schedule a freight pickup? I'm new to freight shipping. Where do I start? Should I choose standard or freight for heavy shipments? What is LTL (less-than-truckload) freight shipping? View all Rewards How do I add FedEx Rewards to my account? How do I redeem FedEx Rewards? What is FedEx Rewards? View all Shipping Can I ship alcohol to customers? Do I get discounts for bundling FedEx® services? Does FedEx Ground ship overnight? How can I create FedEx shipping labels for customers? How can I help my customers manage multiple shipments? How can I make shipping multiple packages and freight more efficient? How can I manage multiple shipments in one place? How can my customer start a taxes or duties dispute? How do I create a Commercial Invoice? How do I dispute or rebill a duty or charge on an LTL shipment? How do I get approval for shipping hazardous materials? How do I get a package out of customs? How do I ship dangerous goods? How do I ship an international package? How is FedEx One Rate® different from overnight shipping? Is FedEx One Rate cheaper than FedEx Home Delivery®? Is FedEx One Rate a good deal? What is dimensional (dim) weight and how do I calculate it correctly? What types of shipping options are there for my small business? What is multiweight shipping? View all Billing How can the FedEx Vendor Enablement Program help me control inbound transportation costs? How do I make a FedEx® Billing Online payment? How do I reset my FedEx® Billing Online passwords for parcel and LTL shipments? What are FedEx Billing Online and FedEx LTL Freight Billing? What if the account administrator has left the company and I don’t have login credentials? Who can I contact about an incorrect parcel or LTL Freight Billing Online invoice? View all Tracking How can I give my customers more control over their deliveries? How do I help my customer track their FedEx® package? How do I start a trace? What if my customer’s package is lost, damaged, or missing items? What’s the difference between tracking and tracing a package? View all Packaging Does FedEx have sustainable packaging? How can I make sure my packaging meets my customer’s needs? How do I pack breakables? How do I pack cold, frozen, or room-temperature shipments? How do I pack perishable shipments? How do I pack specialty items? How do I ship and pack furniture? What is the FedEx Packaging Lab? View all Account How do I change my FedEx account user ID and/or password? How do I create a FedEx account? How do I download the FedEx® Mobile app? How do I find out my account number? How do I register for FedEx Delivery Manager®? What do I do if I’m locked out of my account? View all Billing How can I get help with my bill? How can I pay my bill? How can I pay duties and taxes if I don’t have a FedEx account? View all Delivery How can I add delivery instructions for my package? How can I change the delivery time for my package? How can I manage my delivery? When and where can I pick up my package? View all Tracking How can I request to redirect a package to a FedEx location? How can I track the exact location of my package? How do I know what time my FedEx® package will arrive? If I missed a delivery, how do I know when you’ll reattempt to deliver my package? What do I do if I don’t have a tracking number? What do I do if I missed my delivery? What does the “delivery exception” status mean? What does the “delivery now pending” status mean? What do I do if I received a delivery notification, but can't find my package? When will my package arrive? Why isn’t my package moving when I check tracking? View all Returns How can I return a package? How can I tell if I received my shipment in reusable FedEx® packaging? And if I did, how do I reuse it to make a return? How do I create a return shipping label? How do I schedule a pickup for a return? How do I track a return shipment? How do I use a QR code to make a return for an online purchase? View all Tracking When I track my FedEx expedited services package, it shows it was delivered, but my recipient can’t ﬁnd it. How do I dispute a delivery or report it as missing? How do I know what time the package I shipped will be delivered? View all Shipping Can I ship alcohol through FedEx? Can I ship an adult signature required package to someone if they don’t have a driver’s license? How can I change or correct the delivery address for a FedEx® package I’ve already shipped? I submitted a request to change my delivery. How can I check the status of my package? How can I request to have a FedEx® package redirected and held at another location for pickup by the recipient? When I track my FedEx expedited package, it shows it was delivered, but my recipient can’t ﬁnd it. How do I dispute a delivery or report it as missing? How do I ship a package internationally? How do I stop the delivery of my FedEx expedited package and have it returned to me? How long does it take to ship a package internationally? How much does it cost to ship a package internationally? View all

See holiday shipping deadlines

Want to keep your recipients merry this season? Use our holiday schedule to help ship
packages on time.

Want to keep your recipients merry this season? Use our holiday schedule to help ship packages on time.

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Explore your shipping options

Whether you need to compare delivery services, calculate shipping rates, or find packing supplies, we've got you.

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Get small business support

We’re all in for small business. Save time with self-service tools, schedule a call with a sales support rep, or chat live.

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Pack and ship like a pro

Visit our online How-to Hub for guidance on everything from international shipping to packaging specialty items.

Visit our video support library

Get help with shipping, tracking, managing your account, and more. Our how-to videos give you step-by-step guidance.

Connect with us via mobile for quick answers

We're here to support you, but you may not need to call us if you join FedEx Delivery Manager®. It lets you track packages from shipment to arrival. Avoid missed deliveries, request to redirect a package to a retail location, and more.

Text 29372 to connect with our
Virtual Support Assistant.*

Download the FedEx®
Mobile app.

FedEx Customer Service & Support

Check up on your support ticket Your support ticket