Improving travel experience for hotel guests: Policy recommendations for pet

Pet-friendly tourism is a modern trend that has recently attracted a lot of attention. This paper offers a broad-perspective view related to the desire of people to travel with their pets and the implications for hotels where pet owners co-exist with other tourists who may not be equally fond of pets. Quantitative and qualitative studies are used for combining the views of hotels with those of tourists, to identify solutions that can improve the experience for guests both with and without pets. Results from studies are compared with recent literature findings, with emphasis on reasons and motives of tourists and hotels and the resulting policy implications. Evidence suggests that a three-fold dynamic interaction exists between hotels, guests with pets, and guests without pets, and the hotels must consider certain identified important factors and apply specific policies to successfully manage this challenging interaction.

中文翻译：

改善酒店客人的旅行体验：宠物友好型酒店的政策建议

宠物友好型旅游是最近引起广泛关注的现代趋势。本文提供了一个广阔的视角，涉及人们携带宠物旅行的愿望，以及对宠物主人与其他可能不喜欢宠物的游客共存的酒店的影响。定量和定性研究用于将酒店的观点与游客的观点相结合，以确定可以改善带宠物和不带宠物的客人的体验的解决方案。研究结果与最近的文献研究结果进行了比较，重点是游客和酒店的原因和动机以及由此产生的政策影响。有证据表明，酒店、带宠物的客人和不带宠物的客人之间存在三重动态互动，酒店必须考虑某些已确定的重要因素并应用特定的政策来成功管理这种具有挑战性的互动。

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