首页分享宠物医师与宠物主人的有效沟通(文件)

宠物医师与宠物主人的有效沟通(文件)

来源：萌宠菠菠乐园时间：2025-01-04 20:31

宠物医师与宠物主人的有效沟通(文件)

【正文】 erformedunlessitisanemergencysothatthecontactnumberissocrucialfortheapprovalofadditionaltreatment.Alltheseactofmunicationandeducationoftheclientrequireshighleveleducationofstaff.Onceofmonthinhousetrainingbysettingasideadesignatedtimeisagoodexampletoshowthestaffthehospitalisseriousaboutstafftrainingandeducation.Staffmeetingsetasideinadvancewillbeagoodtoolforthestaffanddoctorsmunicatetodiscussaboutthepatientsandclientsaspartofthelearningprocess.Knowingtheprinciplethat“Educatedpersonbeesmoreresponsibleandresponsive”,theimportanceofclienteducationthroughstaffknowledgeshouldbefurtheremphasized.StructuredSkillsonCommunication:Weallwanttosayimpressivethingstotheotherpartywhenwemunicate.Inabusyveterinarypractice,therearesomanythingshappeningsimultaneously.Ringingofthephone,dogsbarking,clientsaskingforthemedicationatthefrontdesk.Surgicalpatientbeingprepared,gettingitreadyforthedischargeanimals,clientswaitingfortreatmentestimates:alltheseputusinapressurecookerleadingustoastressfulenvironment.Speakingtoclientswhentheyareinsuchahurryevenmakesustoforgetand/orneglectwhatweneedtoexplainandremend.Havingaformulatedchecklistforremendationisagoodwaynottoskiproutineandregularstepsofpreventivemedicalproceduresaswellaselectiveelementswhenpatientsareintheexaminationroom.Authorhasused5StepsofPreventiveMedicineChecklistoverthelast20yearstomanydifferentpracticeswithtotalsuccess.Thischecklistisforageneralpracticealthoughitcanbealteredinsuchawaythatfitsthepractice’sneeds.Mostimportantthingofthislististhatthestaffcanuniformlycaneducate,explainandremendtheprocedures.Thisisalsobeespartofthemedicalrecordshowingwhatwasremendedandwhatproceduresarenotfollowedthroughafterremendation.Thisstructuredprocessofmunicationthrougheducationandremendationisavitalpartofthepracticesuccesssincefundamentalfoundationofpreventivemedicineisplacedinthepracticeatthesametime.Ihaveinsertedexampleof5Steps.ofPreventiveMedicine.CheckList.ClientName________________